{"id":2589,"date":"2026-07-28T11:37:05","date_gmt":"2026-07-28T15:37:05","guid":{"rendered":"https:\/\/ienyec.com\/?page_id=2589"},"modified":"2026-07-28T11:37:07","modified_gmt":"2026-07-28T15:37:07","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/ienyec.com\/es\/returns-and-refunds-policy\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> 28 Jul, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>\u201cNew York\u201d International E-Learning Hub LLC<\/strong> (operators of <strong>ienyec.com<\/strong>), we pride ourselves on offering high-quality courses designed at the level of the most prestigious institutions and certifying bodies. We want our students to be completely satisfied with their learning experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since we offer digital educational services and online classes, we have established the following policy to manage return and refund requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Conditions for Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You are entitled to request a full refund of your initial payment if you meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Timeframe:<\/strong> The refund request must be made within the first <strong>[7 calendar days]<\/strong> following the official start date of the course.<\/li>\n\n\n\n<li><strong>Attendance and Usage:<\/strong> You must not have attended more than <strong>[1 or 2 classes]<\/strong> or downloaded\/consumed more than <strong>[10%]<\/strong> of the course study material.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Exceptions and Non-Refundable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will not be issued under the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the request is made after the stipulated <strong>[7-day]<\/strong> period.<\/li>\n\n\n\n<li>If the student has completed the course and received their &#8220;Certificate of Approval and Recognition.&#8221;<\/li>\n\n\n\n<li><strong>International Exams:<\/strong> Fees paid specifically for preparation and registration for international certification exams (TOEFL, DELF, Goethe-Institut, etc.) through third parties are non-refundable once the payment has been processed with the certifying entity.<\/li>\n\n\n\n<li>Student absences from scheduled classes (students are responsible for attending their chosen schedules from Monday to Sunday).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Process for Requesting a Refund<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a refund request, please follow these steps:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Send an email to <strong>Director@ienyec.com<\/strong> with the subject line: <em>&#8220;Refund Request &#8211; [Your First and Last Name]&#8221;<\/em>.<\/li>\n\n\n\n<li>Include in the email the name of the course (e.g., Calculus I, English B1 &amp; B2), the start date, your proof of payment, and a brief explanation of the reason for your request.<\/li>\n\n\n\n<li>Our academic and support team will review your request and respond within <strong>[3 to 5 business days]<\/strong> with a resolution.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4. Processing of Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within <strong>[5 to 10 business days]<\/strong>. Please note that processing times may vary depending on your bank or credit card provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Late or Missing Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet after the estimated time:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, check your bank account again.<\/li>\n\n\n\n<li>Contact your credit card company; it may take some time before your refund is officially posted.<\/li>\n\n\n\n<li>Contact your bank. There is often some processing time before a refund is posted.<\/li>\n\n\n\n<li>If you\u2019ve done all of this and you still have not received your refund, please contact us at <strong>Director@ienyec.com<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Course Cancellation by the Institution<sup><\/sup><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the<sup><\/sup> unlikely event that <strong>ienyec.com<\/strong> must cancel a course before it begins due to logistical or force majeure reasons, the student will be offered the option to reschedule for a new cycle or receive a <strong>100%<\/strong> refund of their payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Devoluciones y Reembolsos<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00daltima actualizaci\u00f3n:<\/strong> 28 Jul, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En <strong>\u201cNew York\u201d International E-Learning Hub LLC<\/strong> (operadores de <strong>ienyec.com<\/strong>), nos enorgullece ofrecer cursos de alta calidad dise\u00f1ados a nivel de las instituciones y entidades certificadoras m\u00e1s prestigiosas. Queremos que nuestros estudiantes est\u00e9n completamente satisfechos con su experiencia de aprendizaje.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dado que ofrecemos servicios educativos digitales y clases en l\u00ednea, hemos establecido la siguiente pol\u00edtica para gestionar las solicitudes de reembolso y devoluci\u00f3n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Condiciones para el Reembolso<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Usted tiene derecho a solicitar un reembolso completo de su pago inicial si cumple con las siguientes condiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plazo:<\/strong> La solicitud de reembolso debe realizarse dentro de los primeros <strong>[7 d\u00edas]<\/strong> calendario posteriores a la fecha de inicio oficial del curso.<\/li>\n\n\n\n<li><strong>Asistencia y Consumo:<\/strong> No debe haber asistido a m\u00e1s de <strong>[1 o 2 clases]<\/strong> ni haber descargado o consumido m\u00e1s del <strong>[10%]<\/strong> del material de estudio del curso.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Excepciones y Art\u00edculos No Reembolsables<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No se emitir\u00e1n reembolsos bajo las siguientes circunstancias:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si la solicitud se realiza despu\u00e9s del per\u00edodo de <strong>[7 d\u00edas]<\/strong> estipulado.<\/li>\n\n\n\n<li>Si el estudiante ha completado el curso y ha recibido su \u201cCertificado de Aprobaci\u00f3n y Reconocimiento\u201d.<\/li>\n\n\n\n<li><strong>Ex\u00e1menes Internacionales:<\/strong> Las tarifas pagadas espec\u00edficamente para la preparaci\u00f3n e inscripci\u00f3n en ex\u00e1menes de certificaci\u00f3n internacional (TOEFL, DELF, Goethe-Institut, etc.) a trav\u00e9s de terceros no son reembolsables una vez que el pago ha sido procesado con la entidad certificadora.<\/li>\n\n\n\n<li>Ausencias del estudiante a las clases programadas (los estudiantes son responsables de asistir en sus horarios elegidos de lunes a domingo).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Proceso para Solicitar un Reembolso<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para iniciar una solicitud de reembolso, siga estos pasos:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Env\u00ede un correo electr\u00f3nico a <strong>Director@ienyec.com<\/strong> con el asunto: <em>&#8220;Solicitud de Reembolso &#8211; [Su Nombre y Apellido]&#8221;<\/em>.<\/li>\n\n\n\n<li>Incluya en el correo el nombre del curso (ej. C\u00e1lculo I, Ingl\u00e9s B1 &amp; B2), la fecha de inicio, su comprobante de pago y una breve explicaci\u00f3n del motivo de su solicitud.<\/li>\n\n\n\n<li>Nuestro equipo acad\u00e9mico y de soporte revisar\u00e1 su solicitud y le responder\u00e1 en un plazo de <strong>[3 a 5 d\u00edas h\u00e1biles]<\/strong> con la resoluci\u00f3n.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4. Procesamiento de los Reembolsos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si su reembolso es aprobado, el pago se procesar\u00e1 y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su tarjeta de cr\u00e9dito o m\u00e9todo de pago original en un plazo de <strong>[5 a 10 d\u00edas h\u00e1biles]<\/strong>. Tenga en cuenta que los tiempos de procesamiento pueden variar dependiendo de su banco o proveedor de tarjeta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Reembolsos Tard\u00edos o Faltantes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si a\u00fan no ha recibido su reembolso despu\u00e9s del tiempo estimado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifique nuevamente su cuenta bancaria.<\/li>\n\n\n\n<li>Comun\u00edquese con la compa\u00f1\u00eda de su tarjeta de cr\u00e9dito; puede tomar alg\u00fan tiempo antes de que su reembolso se publique oficialmente.<\/li>\n\n\n\n<li>Contacte a su banco. A menudo hay un tiempo de procesamiento antes de que se publique un reembolso.<\/li>\n\n\n\n<li>Si ha hecho todo esto y a\u00fan no ha recibido su reembolso, cont\u00e1ctenos en Director@ienyec.com.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Cancelaci\u00f3n de Cursos por parte de la Instituci\u00f3n<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En el caso poco probable de que <strong>ienyec.com<\/strong> deba cancelar un curso antes de su inicio por motivos log\u00edsticos o de fuerza mayor, se le ofrecer\u00e1 al estudiante la opci\u00f3n de reprogramar para un nuevo ciclo o recibir un reembolso del <strong>100%<\/strong> de su pago.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 28 Jul, 2026 At \u201cNew York\u201d International E-Learning Hub LLC (operators of ienyec.com), we pride ourselves on offering high-quality courses designed at the level of the most prestigious institutions and certifying bodies. We want our students to be completely satisfied with their learning experience. Since we offer digital educational services and online classes, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2589","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/pages\/2589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/comments?post=2589"}],"version-history":[{"count":2,"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/pages\/2589\/revisions"}],"predecessor-version":[{"id":6134,"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/pages\/2589\/revisions\/6134"}],"wp:attachment":[{"href":"https:\/\/ienyec.com\/es\/wp-json\/wp\/v2\/media?parent=2589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}