In IENYEC, We value your privacy and your rights regarding your personal data. In accordance with Google Play's data security policies, we provide our users with a clear mechanism to request the deletion of their account and associated data.
1. How to request the deletion of your account
Since we are an educational institution and manage academic records, deletion is not automatic within the app to prevent accidental loss of academic history. To proceed, please follow these steps:
- Send an email to: support@ienyec.com.
- Use the Subject: «"Account cancellation request – IENYEC App"».
- In the body of the email, include:
- Your full name.
- The email address or username you used to register on the App.
- The reason for the request (optional).
Our team will process your request within a maximum of 3 business days and will confirm the action via email.
2. Types of data that will be deleted
Once the request has been processed, the following will be permanently deleted from our active servers:
- Access credentials (username and password).
- Profile information (photo, biography, app preferences).
- Device identifiers and session tokens.
If you have any questions about what specific data will be retained in your case, you can check it in the same application email.
